Conditions of use

Welcome to Wholemart ("Wholemart", "we", "us", or "our").

These Terms & Conditions ("Terms") govern your access to and use of our website located at wholemart.co.uk (the "Website") and the services we offer (the "Services").

Please read these Terms carefully before using the Website or Services. By accessing or using the Website or Services, you agree to be bound by these Terms.  If you do not agree to all of the Terms, you are not authorized to use the Website or Services.

1. Use of the Website and Services

  • You must be at least 18 years old or have parental or guardian consent to use the Website and Services.
  • You may not use the Website or Services for any unlawful or unauthorized purpose.
  • You are responsible for maintaining the confidentiality of your account information and password.
  • You agree to be responsible for all activities that occur under your account.

2. Orders and Payment

  • By placing an order, you are offering to purchase a product or service subject to these Terms.
  • All prices are displayed in British Pounds Sterling (GBP).
  • We may revise pricing for products or services offered on the Website at any time.
  • We accept various payment methods, which will be displayed at checkout.
  • Payment must be made in full at the time of order.
  • We reserve the right to refuse any order you place.

3. Shipping and Returns

  • Please refer to the Shipping Weight Table on the Shipping & Returns page for details.
  • We aim to dispatch orders within 2 business days and standard delivery typically takes 2-3 business days.
  • We offer free pickup from our warehouse in South Harrow, London.
  • We offer a 14-day return policy. Please contact us before returning any items.
  • You can find more information on our Shipping & Returns page.

4. Intellectual Property

The Website and Services contain intellectual property owned by Wholemart, including trademarks, copyrights, and other proprietary rights.  You are granted a limited, non-exclusive license to access and use the Website and Services in accordance with these Terms.  You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, or transfer any information or content from the Website or Services without our written permission.

5. Disclaimer

The Website and Services are provided "as is" and without warranties of any kind, whether express or implied. Wholemart disclaims all warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. Wholemart does not warrant that the Website or Services will be uninterrupted, error-free, or virus-free.

6. Limitation of Liability

In no event shall Wholemart be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website or Services.  This includes, but is not limited to, damages for loss of profits, data loss, or business interruption.

7. Termination

We may terminate your access to the Website and Services at any time, for any reason, without notice.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

9. Dispute Resolution

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Entire Agreement

These Terms constitute the entire agreement between you and Wholemart regarding your use of the Website and Services and supersede all prior or contemporaneous communications and proposals, whether oral or written.

11. Changes to the Terms

We may update these Terms at any time. We will post the updated Terms on the Website. We encourage you to review the Terms regularly to stay informed about updates.

12. Contact Us

If you have any questions about these Terms, please contact us at hello@wholemart.co.uk or by phone at 020 8123 1244.